Air Travel Survey Press Release from Travelocity


Last year when Jet Blue simply cancelled flights due to snow and delays on the Eastern Seaboard, travelers fumed, caught off guard by long waits in airports and on planes on the tarmac waiting to depart. The news rang an alarm bell for commercial airlines, and brought media attention to a situation some saw as a meltdown in travel. Legislation to create consumer rights was proposed after many who sat on planes for hours wanted to get off, but were not allowed to do so.


The actual travel environment and consumer expectations are out of whack, according to a new survey. Not that we don't already know the obvious.   But some interesting statistic came from this poll, shedding light on what travelers optimistically believe, and addressing a question, "Will travelers stop flying?"


Trends & facts:


1/4 of domestic U.S. flights were delayed.

Over 50% air passengers don't expect to encounter problems with their flight experience

95% travelers say an hour delay is excessive in air travel
Most airlines do not compensate for grounded flights
There is a disconnect between what travelers expect and what they actually get for compensation when trips don't go smoothly
63 percent avoid using an airline (if comparable choice is available) due to rude personnel

40% percent of respondents said waiting a long time for luggage is the most frustrating aspect of air travel

Over 50% said getting their preferred seat was the most important factor in having an enjoyable flight


Avoid traveling at peak times

Book connecting flights with ample time between flights
Pick your seat during the booking process
Carry on snacks / drinks in case you’re stuck on the tarmac -- liquids can be brought on the plane if purchased inside the terminal.
Take extra work and / or plenty of reading to help pass the time
Bring additional medication
Avoid scheduling meetings tightly around your arrival time
Bring emergency phone numbers with you, and make sure your cell phone and computer are fully charged